Customer Account Representative

CUSTOMER ACCOUNT REPRESENTATIVE
City of Salina, Kansas
Water Customer Accounting Department

Apply: jobs.salina-ks.gov

The role of Customer Account Representative is an exceptional opportunity for individuals eager to develop a solid career in municipal finance & customer service. Focused on maintaining essential customer accounting records & coordinating service requests, the position offers invaluable experience in financial management & problem-solving. In Salina, Kansas, this position not only enhances community service delivery but also elevates your professional profile through hands-on involvement in critical municipal functions. The role is perfect for those looking to expand their financial acumen & customer interaction skills, providing a dynamic & influential platform to grow professionally while making a tangible impact on the community. It is an exciting career path for those who thrive in dynamic environments requiring multitasking & precision.

Career Advancement: Customer Account Representative Lead, Data Technician

On-the-Job Training: Experienced staff provide invaluable guidance in navigating the complexities of financial record-keeping & customer service, ensuring proficiency in maintaining & balancing water customer accounting records. Through ongoing mentorship, employees gain significant exposure to billing procedures & financial statement preparation, fostering a thorough understanding of municipal finance operations. The supportive learning environment encourages employees to ask questions & explore best practices in policy explanation & customer interaction, which is pivotal for those set on mastering the art of customer relations within a government setting.

Duties:
· Maintains & balances the water customer accounting records.
· Prepares & enters data in the computer for customers.
· Receives customer service requests & enters into computer.
· Answers inquiries & provides customer service in-person & via telephone.
· Prepares water customer accounting financial statements.
· Makes deposits, reconciles cash drawers.
· Routinely handles a large amount of money.

Education:
· High school diploma or G.E.D.

Experience:
· Two (2) years of experience in bookkeeping, customer service or clerical work preferred.
· Must have excellent telephone communication skills & the ability to handle multiple tasks in a busy office.
· Ability to type minimum of 40 wpm.

Work Type:
· Light, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
· This position sits about 75 percent of the time.

Machines, Tools, Equipment:
· Computer, copy machine, fax machine, inserting machine, printer, telephone, & ten-key calculator.

Hours:
· Monday – Friday
· 8:00 a.m. to 5:00 p.m.

Starting Pay DOQ EOE:
· $17.90-18.80/hr.
· $37,232-39,104/yr.
· Additional $1.50/hour paid for hours worked after 6:00 p.m. & before 6:00 a.m.

Paid Time Off:
· 48 hours of vacation available upon hire; additional 48 hours earned during the year (96 hours in first year).
· 96 hours of sick leave during first year.

Application Deadline: Until filled

Apply: jobs.salina-ks.gov